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Partnering for mutual success
I was looking to align with an organisation that demonstrated good parallels of quality and efficiency. We needed a supplier that could support our business in designing the right pallet solution that delivered our desired customer experience, while creating value and consistency. Partnering with Palletmasters has been beneficial to our growth and development, their broader team integral to the specifics of our requirements and we are confident we now understand each others’ business to continue in delivering mutual success.
Chief Operating Officer
Expertise & Mutual Trust
I have been using Palletmasters to supply various types and sizes of pallets and heavy-duty transport skids for the past five years. They consistently meet our specific size requirements and continually demonstrate design expertise and quality manufacturing. Our relationship is built on mutual trust, their team take the time to understand our business through regular site visits and communication, while always delivering to the agreed schedule and pricing quoted.
Consistently supplies with immediate turnaround
For 10 years Palletmasters have consistently supplied us with quality pallets and have stock ready for immediate turnaround. We’ve worked with them a long time and have built a trusted model of operating and are guaranteed great service and assurance of safety practices to meet our business needs.
Trust & Responsiveness
We have worked with Palletmasters for 2 years and fast established a relationship of trust and respect between our organisations. Working together, we uniquely designed our pallet requirements to ensure the product remained intact. Value for money is important but from an operations’ perspective, responsiveness, approachability and being able to work together have been the ingredients of our success.
Agile Manufacturing Processes
Palletmasters have a great product offer and their variety of designs and agile manufacturing processes enable them to respond quickly to our specific changes. Ultimately, they are a great team and understand the commerciality to deliver on time.
Flexibility & Consistency
Operating a seasonal business means we are highly reliant on the timeliness of our pallet supplier. With multiple pallet size requirements, we need flexibility and consistency of supply to ensure our operation runs efficiently and smoothly. We also have to ensure all our pallets meet Export regulations with heat treatment. We have a long-standing relationship with Palletmasters and their team work closely with ours to ensure successful outcomes to enable our business to grow.